Strategic Planning for Aging Services Providers and their Insurers

Strategic Legal Insight

Aging services providers operate in one of the most highly regulated and closely scrutinized sectors in Arizona. With growing oversight from state agencies, evolving elder abuse reporting requirements, and the launch of initiatives such as the Attorney General’s Elder Abuse Registry, providers and their insurers face increasing pressure to not only meet compliance obligations but to demonstrate transparency and accountability at every step.

With over two decades of experience as a defense attorney, former plaintiff’s attorney, and claims adjuster, Kelli offers skilled, practical counsel designed to help providers and insurers navigate this challenging environment. She understands that effective planning is not limited to defending claims after they arise—it also requires foresight, preparation, and proactive strategies that reduce risk before it escalates into litigation.

Kelli consults with providers on a broad range of regulatory and operational issues, from evaluating policies and procedures to preparing for agency investigations and audits. For insurers, she provides insight into claim trends and litigation strategies, helping them assess exposure and work collaboratively with their insureds to achieve positive outcomes. Her comprehensive background gives her the ability to anticipate the strategies of regulators, plaintiffs’ counsel, and claims professionals alike, allowing her to deliver strategic, informed solutions tailored to the unique needs of the aging services community.

By partnering with Kelli, providers and insurers gain not only a seasoned advocate but also a trusted advisor committed to protecting reputations, minimizing risk, and ensuring that organizations can continue serving Arizona’s aging population with confidence.